Ample Privacy Policy

 

Scope of this Policy

This privacy policy (“Policy”) applies to all Ample Mobile App (the “App) users. Please remember that your use of the App is also subject to our Terms of Service.

Ample was founded to accelerate the transition toward zero emission vehicles. The Ample Service (the “Service”) helps make this idea a reality. We are continually evolving our Service, and as of the date above, they include Ample Battery Module, Ample Adaptor Plate, an Ample-branded Electric Vehicle, Swapping Stations, and any other related equipment provided or made available by Ample. Our Service also includes the App, all other related equipment, software, maintenance, personnel, our websites, social media assets, and any other information, technology and services provided or otherwise made available to you at our discretion.

We reserve the right to change this Policy from time to time. If Ample makes changes to this Policy, the updated Policy will be made available through our Service and if we make any material changes to this Policy, we will provide a prominent notice in the App or through another method.

The Information We Collect

When you use the App, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, which we may combine with other information we have about you. In those instances, we will use the information we collect in a manner consistent with this Policy. 

Here are the types of information we collect about you:

A. Information You Provide to Us

Account Registration. When you sign up for the App, we will create information related to registering your account, including your name, phone number, and driver’s license number.  

Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

B. Information We Collect When You Use the Service

Location Information. Finding nearby Ample stations requires accurate location information. The App may collect location information (including GPS data) depending on your Ample app settings and device permissions. Please note that if you do not provide location information through your settings and device permissions, you may not be able to use the Service.

Usage Information. We collect information about your use of the Service, including information like the date, time, destination, distance, or route. We also collect information about your interactions with the Service, including the screens and content you view and the dates and times of your use.

Device Information. We collect information about the devices you use to access the App, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.

Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the App and interact with the App, to make your Ample experience safer, to improve your App experience, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the App. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may not be able to use the App.

Third-party Plugins.  Our App may include plugins from other companies, including social media companies (e.g., the Facebook “Like” button).  These plugins may collect information, such as information about the pages you visit and share it with the company that created the plugin even if you do not click on the plugin.  These third-party plugins are governed by the privacy policies and terms of the companies that created them.  

Aggregated and de-identified information: From time to time, we may also aggregate or de-identify information about your use of our App, such as the pages you visit or your transactions, and share that information with third parties.  Such aggregated or de-identified information will not identify you personally.

C. Information We Collect from Third Parties

Third-Party Services. Third-party services provide us with information needed for core aspects of the App. These third-party services include phone number verification, in-app messaging, marketing providers for push notifications, and other businesses. We obtain the following information about you from these third-party services:

  • Information about you provided by specific services, such as demographic and market segment information.

Enterprise Programs. If you use Ample through your employer or other organization that participates in one of our Ample enterprise programs, we will collect information about you from those parties, such as your name,contact information, and driver’s license number (for purposes of account creation)..

How We Use Your Information

We use your personal information to:

  • Provide the Ample App
  • Send you information about the App
  • Maintain the security and safety of the Ample App and its users
  • Provide customer support
  • Aggregate and de-identify information
  • Create new products and services 
  • Improve the Ample App, and
  • Respond to legal proceedings and obligations.

How We Share Your Information

To make the App work, we may need to share your personal information with third parties and service providers. This section explains when and why we share your information.

A. Sharing With Enterprise Programs

If you sign up for the App through an Enterprise Program, we may share your information with that program. The information we may share with associated Enterprise Programs includes Location Data and Usage Data (as those terms are defined above). 

B. Sharing With Third-Party Service Providers for Business Purposes

  • Personal identifiers, such as your name or phone number
  • Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
  • Location Data

We disclose those categories of personal information to service providers to fulfill the following business purposes:

  • Maintaining and servicing your Ample account
  • Providing you customer service
  • Verifying your phone number
  • Providing analytics services to Ample
  • Undertaking internal research to improve the App and Ample App

C. For Legal Reasons and to Protect the Ample App

We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:

  • Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
  • Respond to legal process (such as a search warrant, subpoena, summons, or court order);
  • Enforce our Terms of App;
  • Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
  • Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.

D. For Analytics

Analytics. We partner with certain third parties to obtain the automatically collected information discussed above and to engage in analysis, auditing, research, and reporting.  These third parties may use pixels or server logs, and they may set and access device IDs and IP addresses from your device. 

Please note that the App currently does not respond to “Do Not Track” signals. 

How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the App. This means we keep your personal information for as long as you maintain an account. We retain transactional information such as battery swaps for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.

We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

Your Rights And Choices Regarding Your Data

Messages: You may opt out of receiving marketing emails and text messages from us by following the instructions in those messages or by emailing us at: privacy@ample.com

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Ample App (such as receiving a notification that your battery swap is complete).

Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this will impact Ample’s ability to provide you our full range of features and services.

Cookie Tracking. You can modify your cookie settings on your App, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the App.

Updating or Deleting Your Information: If you would like to update, change, or delete any information we have on file, you may do so through the App or by contacting us at: privacy@ample.com.

Deleting Your Account. If you would like to delete your Ample account, please contact  privacy@ample.com. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. When we retain such data, we do so in ways designed to prevent its use for other purposes.

Links to Third-Party Websites

The App may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.

International Users

The information that we collect through or in connection with the App is transferred to and processed in the United States for the purposes described above. We also may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data-protection laws in these countries may be different from, and less stringent than, those in your country of residence. By using the App or by providing any personal or other information to us, you expressly consent to such transfer and processing.

Children

Content on the App is directed at individuals over the age of 18 and is not directed at children under the age of 13. We do not knowingly collect personally identifiable information from children under the age of 13.

Contact Us

If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us at privacy@ample.com.